Enhanced Microsoft Support
Exceptional support for your entire Microsoft portfolio
Get the most from your organization’s Microsoft investments through Sentinel’s end-to-end management and support for the Microsoft portfolio. Our enhanced, managed solutions are designed to handle your complex needs, grow your capabilities in the cloud, and enable your employees to collaborate more effectively with Microsoft.All Microsoft software support under enterprise agreements must be provided by a Microsoft Gold Partner. Sentinel is an authorized MS software support provider through Microsoft’s Premier Support for Gold Partners (PSFP) program. Our team has more than 350 skilled engineers with Microsoft and related certifications capable of delivering industry-leading support.
- Save valuable time, money, and resources
- Enable your internal IT team to focus on other business initiatives
- Keep your Microsoft applications and overall environment up-to-date and properly patched
- Optimize and customize your Microsoft applications and environment without worry
- Maximize the uptime and health of your Microsoft investments with Sentinel’s 24x7x365 NOC monitoring
- Take advantage of the expertise and experience of Sentinel’s Managed Services team
- Build and execute a Microsoft or specific application-focused strategy focused on goals and growth
- Receive always-available support from Sentinel Customer Service with two-hour change request SLAs
Expert analysts evaluate your organization’s Microsoft applications and environments using Sentinel’s proven assessment methodology, then share reports detailing ways to enhance, optimize, and maximize your Microsoft ROI.
MigrationsIf your organization is moving to a new environment or transitioning from on premise into the cloud, Sentinel’s project engineers can help you through the migration process for Microsoft solutions including M365, Exchange, OneDrive, SQL, Active Directory, SharePoint, and Intune. We can also assist with server upgrades to ensure your organization remains Always Leading.
Sentinel ACTSAs an authorized Microsoft software support provider, our white glove maintenance approach leverages Sentinel’s highly skilled engineers to deliver Always Connected Technical Support (ACTS) with the ability to escalate to Microsoft’s Premium Support on your behalf when needed.
End User SupportWhen your users experience issues with their Microsoft applications, including misconfigurations, password resets, and bug fixes, they can contact Sentinel’s Help Desk for troubleshooting assistance so your internal IT team can remain focused on other important initiatives.
Managed ServicesYour Microsoft servers and applications, no matter if they are hosted on premise or in the cloud, can receive 24x7x365 monitoring, maintenance, and managed support from Sentinel’s highly certified team to ensure they remain fully optimized and up to date.
Managed M365Take full advantage of your Microsoft 365 (M365) platform as Sentinel handles its day-to-day administration for you, including updates, upgrades, maintenance, optimization, and support, as well as all moves, adds, and changes.
Managed SharePointMany organizations don’t have the proper time and resources to keep their Microsoft SharePoint environment fully optimized and updated. Sentinel can take care of those monitoring, maintenance, configuration, and support tasks so your team can focus on important business initiatives and innovation.
Managed IntuneEnsure the onboarding of devices and deployment of applications continues to run smoothly with a properly patched and optimized Microsoft Intune. Sentinel will manage Intune according to your organization’s specific needs, and will take other proactive measures to maintain quality operations and support.