Sentinel is here to serve your organization and its employees in a variety of ways

Maximize the reliability, uptime, and efficiency of your organization’s IT investments through Sentinel’s robust support solutions. We offer a dynamic and comprehensive array of proactive services that include the ability to monitor, maintain, and optimize your environment so you can increase productivity while lowering costs and risks.

Always Connected Technical Support

Sentinel’s Always Connected Technical Support (ACTS™) is a premium break-fix maintenance service that can reinforce your organization’s IT infrastructure. Our family of support products provide an opportunity to enhance the services available with vendor direct maintenance support. Sentinel ACTS™ also complements vendor resale service products by presenting clients with a high-touch support model.

ACTS x Cisco

As a company authorized to deliver Cisco Partner Support Services (PSS), Sentinel can handle all service calls, diagnose issues, engage directly with Cisco support agents (if required), and monitor case progress. Our service team is comprised of Cisco certified in-house specialists that work in tandem with a group of Cisco-certified field support technicians. Together we ensure comprehensive and responsive service across your Cisco environment.

ACTS x Microsoft

Engaging and navigating Microsoft’s customer support service can be a challenge. Sentinel is an authorized MS software support provider through Microsoft’s Premium Support for Gold Partners (PSFP) program. We offer a white glove approach through our certified and experienced MS technical support team. Sentinel has 400+ skilled engineers with Microsoft and related certifications that deliver industry-leading support. When necessary, we will also manage escalations to MS on behalf of customers.

NOC Monitoring & Managed Services

Sentinel’s 24x7x365 Network Operations Center (NOC) monitoring provides advanced visibility into performance, utilization, and capacity details of your organization’s IT infrastructure. The NOC includes extensive applications that monitor and alert across multiple technologies including network, circuits, servers, applications, virtualization, storage, and communications.

Sentinel’s Managed Services offer proactive support for your organization's infrastructure. Our dedicated team of expert engineers maintain a deep bench of technologies, skillsets, and certifications ranging from level 1 (carrier resolution) up to CCIEs. Sentinel’s Managed Services delivers support and remediation, administration and preventative maintenance and is backed by industry-leading SLAs ensuring your infrastructure is covered 24x7x365.

Help Desk

Save time and resources while better supporting your employees with Sentinel’s Help Desk. Your internal IT staff already have enough to worry about before troubleshooting frequent and often repetitive end user requests that only require limited technical expertise. Our Help Desk offering means your users contact Sentinel’s highly trained experts to handle issues like password resets and connectivity problems while your IT team focuses on important business initiatives, innovation, and growth.

Sentinel’s certified Help Desk professionals are available 24x7x365 to deliver rapid response times and quality resolutions for any technical issues your employees may face. Our unparalleled dedication to superior customer service means you'll always have access to knowledgeable and friendly support staff who will work tirelessly to resolve your issues, no matter their level of complexity.

On-Site Technical Support

If your organization is dealing with a particularly complex or significant technical issue that extends beyond the scope and knowledge of your internal IT team, Sentinel can provide a highly qualified engineer with the right skill set who will show up on-site to help resolve your problem. This type of on-site technical support is available on a T&M basis, or as an add-on service with our NOC Monitoring & Managed Services. Engineers are also available for placement on a temporary, contract, or permanent basis.