Managed Services

All of Sentinel's managed service solutions are designed to address the specific operational challenges of government environments, ensuring reliable technology experiences for administrators, staff, and citizens alike.

24x7x365 Network Operations Center (NOC) - Constant Vigilance for Critical Networks

In today's connected public sector environment, network reliability isn't just convenient - it's essential for everything from emergency services to constituent records access. Sentinel's public service-focused Network Operations Center provides continuous monitoring across your entire agency infrastructure, with specialists who understand the unique demands of civic operations.

Our NOC team maintains constant oversight of your critical systems, identifying and resolving potential issues before they impact services. We implement monitoring protocols that prioritize critical public safety systems, revenue collection applications, and citizen-facing services. Our team schedules maintenance during low-impact hours to minimize disruptions, manages the complexity of multi-department networks, and ensures your infrastructure functions reliably during high-demand periods like tax filing deadlines, election cycles, and emergency situations. With Sentinel's NOC monitoring your network, your IT team can focus on strategic technology initiatives instead of troubleshooting connectivity issues.

Fortis ActiveDefense SOC - Security That Safeguards Constituent Data and Critical Systems

Public institutions face unique security challenges, from protecting sensitive constituent information to securing critical infrastructure while maintaining transparent public access. Fortis by Sentinel's ActiveDefense Security Operations Center (SOC) provides 24x7x365 monitoring specifically calibrated for public sector environments, with a U.S.-only option, customized dashboards, and workflows that address modern threats targeting civic organizations.

Our security specialists understand the compliance requirements facing public agencies, including CMMC, CJIS for law enforcement, and NIST 800-53 frameworks for federal alignment. We monitor for signs of ransomware attacks that increasingly target local jurisdictions, identify potential data breaches involving constituent information, and provide rapid response to security incidents. Our transparent reporting and tailored recommendations help leadership make informed security decisions while maintaining the accessible environment necessary for effective public service.

Enterprise Help Desk Services - Responsive Support for Public Employees

Public service delivery can't wait for technical support. Sentinel's Enterprise Help Desk Services provide immediate assistance for employees, ensuring technology functions when needed most for both administrative operations and citizen services. Our certified support professionals understand the urgency of public sector technology issues and provide prioritized resolution for service-critical systems.

We offer multi-tiered support options tailored to public sector needs, from basic password resets to complex case management system issues. Our help desk can be configured to support administrative staff, public safety personnel, and field workers with customized support levels for each group. Detailed incident tracking and regular reporting help identify recurring issues and training opportunities, while integration with your existing ticketing systems ensures seamless support experiences across departments.

Managed Backup and Recovery - Protecting Critical Public Data

From constituent records to public safety data, civic institutions manage irreplaceable information that requires robust protection. Sentinel's Managed Backup and Recovery services ensure your critical data remains secure and recoverable, with automated systems that minimize administrative overhead for your IT team while meeting specific retention requirements.

Our backup strategies address the unique data protection needs of public sector environments, including court management systems, tax and revenue platforms, public safety databases, and constituent records. We implement secure air-gapping techniques to protect against ransomware attacks that specifically target public institutions, and our recovery processes are designed to minimize downtime for critical services. Regular testing and validation ensure your data remains recoverable when needed most, while our compliance-aware retention policies help meet public records requirements and regulatory mandates.