Managed Services
Expert support that understands your academic priorities
Every school day brings unique technology challenges. Stretched IT teams need reliable partners who understand education's distinct needs — from rapid support to securing student data. Sentinel's Managed Services provide the specialized expertise and 24x7x365 support your institution needs to maintain reliable technology operations while your team focuses on advancing educational outcomes.
Our education managed services blend deep technical expertise with a genuine understanding of academic environments. We recognize the critical timing of the academic year, the unique security challenges of educational institutions, and the importance of responsive support. With Sentinel managing your IT operations, your institution gains a true partner dedicated to maintaining your infrastructure while you focus on what matters most — educating students.Solutions That Keep Your Technology Running Smoothly
Each of Sentinel's managed service solutions is designed to address the specific operational challenges of educational environments, ensuring reliable technology experiences for administrators, faculty, and students alike.24x7x365 Network Operations Center (NOC) - Constant Vigilance for Your Campus Network
In today's digital learning environment, network reliability isn't just convenient — it's essential for everything from classroom instruction to administrative operations. Sentinel's education-focused Network Operations Center (NOC) provides continuous monitoring across your entire campus network infrastructure, with specialists who understand the unique demands of educational environments.
Our NOC team maintains constant oversight of your critical systems, identifying and resolving potential issues before they impact learning. We schedule maintenance during off-hours to minimize classroom disruptions, manage the complexity of campus-wide WiFi networks, and ensure your network infrastructure functions reliably during high-demand periods like registration, exam weeks, and virtual learning sessions. With Sentinel's NOC managing your network, your IT team can focus on educational technology initiatives instead of troubleshooting connectivity issues.
Fortis ActiveDefense SOC - Security That Safeguards Student Data and School Systems
Educational institutions face unique security challenges, from protecting student records to securing research data while maintaining an open learning environment. Fortis by Sentinel's ActiveDefense Security Operations Center provides 24x7x365 monitoring specifically calibrated for educational environments, with customized dashboards and workflows that address modern threats.
Our security specialists understand the compliance requirements educational institutions face, from FERPA and COPPA to state-specific data protection regulations. We monitor for signs of ransomware attacks that target schools, identify potential data breaches involving student information, and provide rapid response to security incidents. Our transparent reporting and tailored recommendations help educational leadership make informed security decisions while maintaining the open access necessary for effective learning environments.
Enterprise Help Desk Services - Responsive Support for Faculty & Staff
Teaching moments can't wait for technical support. Sentinel's Enterprise Help Desk Services provide immediate assistance for faculty and staff, ensuring classroom technology functions when it's needed most. Our certified support professionals understand the urgency of classroom technology issues and provide prioritized resolution for learning-critical systems.
We offer multi-tiered support options tailored to educational needs, from basic password resets to complex learning management system issues. Our help desk can be configured to support faculty, administrative staff with customized support levels for each group. Detailed incident tracking and regular reporting help identify recurring issues and training opportunities, while integration with your existing ticketing systems ensures seamless support experiences.
Managed Backup and Recovery - Protecting Critical Educational Data
From student records to research data, educational institutions manage irreplaceable information that requires robust protection. Sentinel's Managed Backup and Recovery services ensure your critical data remains secure and recoverable, with automated systems that minimize administrative overhead for your IT team.
Our backup strategies address the unique data protection needs of academic environments, including student information systems, learning management platforms, and research databases. We implement secure air-gapping techniques to protect against ransomware attacks that specifically target educational institutions, and our recovery processes are designed to minimize downtime for critical academic systems. Regular testing and validation ensure your data remains recoverable when needed most.Why Choose Sentinel for Managed Services?
- Education-Focused Expertise: Our specialists understand the unique technical challenges and priorities of academic environments.
- Academic Calendar Alignment: We schedule maintenance and updates around your academic calendar to minimize learning disruptions.
- Compliance Knowledge: Our team understands education-specific regulations like FERPA, COPPA, and state data protection requirements.
- Flexible Support Options: We offer tiered service levels that can be customized to your institution's size, budget, and specific needs.
- Holistic Campus Coverage: From classroom technology to administrative systems, we provide support across your entire technology ecosystem.