Microsoft Support
Proactive and managed support for your Microsoft solutions
Maximize the reliability, uptime, and efficiency of your organization’s Microsoft investments through Sentinel’s robust support solutions. We offer a dynamic and comprehensive array of proactive services that include the ability to monitor, maintain, and optimize your Microsoft solutions so you can increase productivity while lowering costs and risks.
Always Connected Technical Support (ACTS)
Sentinel’s Always Connected Technical Support (ACTS™) is a premium break-fix maintenance service that can reinforce your organization’s Microsoft infrastructure. Our family of support products provide an opportunity to enhance the services available with vendor direct maintenance support. Sentinel ACTS™ also complements vendor resale service products by presenting clients with a high-touch support model.
ACTS x Microsoft
Engaging and navigating Microsoft’s customer support service can be a challenge. Sentinel is an authorized MS software support provider through Microsoft’s Premium Support for Partners (PSFP) program. We offer a white glove approach through our certified and experienced MS technical support team. Sentinel has 400+ skilled engineers with Microsoft and related certifications that deliver industry-leading support. When necessary, we will also manage escalations to MS on behalf of customers.
End User Support
Save time and resources while better supporting your employees with Sentinel’s Help Desk. Your internal IT staff already have enough to worry about before troubleshooting frequent and often repetitive end user requests that only require limited technical expertise. Our Help Desk offering means your users contact Sentinel’s highly trained experts to handle any Microsoft-related issues like application and access errors while your IT team focuses on important business initiatives, innovation, and growth.
