Case Studies

True tales of customer success with Sentinel

At Sentinel, we build technology solutions to solve business needs. Maximize a customer's investment in technology, while building secure paths for the future. Resolve business issues to build competitive advantages. Learn more about how Sentinel projects yield positive results!

Utility Company Powers Through A Windows Upgrade

Tue Jan 10, 2023


The customer was using a number of different Cisco products for their networking, including routers and switches. They also had Dell Technologies solutions in their data center, and Microsoft deployed for their desktops. Sentinel was already providing help with staffing and break/fix projects as needed.


The customer had more than 8,000 workstations and endpoints operating on a legacy version of Microsoft Windows, which had reached end of support. They asked Sentinel to upgrade all of their units to the Windows 10 operating system.


Sentinel began the process of updating all of the customer’s workstations to Windows 10. Each of the 8,000+ desktops needed to be re-imaged, which was done using both automated and manual processes. The Sentinel team handled everything from a project management perspective and completed work when it was most convenient for the customer, which included weekends and evenings.


The Windows 10 upgrade provided the customer with a number of benefits beyond simply ensuring their operating systems would continue to be supported and regularly updated. Windows 10 includes stronger malware security tools, applications for safer web browsing, more efficient processes for updates, the ability to sync your work between computers using a Microsoft account, and the ease of deploying system configurations through the cloud. It has significantly improved the overall user experience, helping to enhance productivity and collaboration. The customer was very happy with the new operating system, and expressed their gratitude to Sentinel for going above and beyond to complete this project on a unique timeline.