The customer relies heavily on Microsoft 365 for collaboration and customer data management, with extensive file storage and sharing capabilities across their enterprise environment.

Sentinel Technologies developed and implemented a multi-faceted approach to enable secure AI adoption. The solution centered on creating an extensible AI governance framework that included updated organizational policies, structured evaluation processes for new AI technologies, and an updated employee education program.

To enforce these policies technically, Sentinel's security engineers designed and deployed a sophisticated data protection program using the Microsoft Purview suite. This implementation included automated data tagging and Data Loss Prevention (DLP) capabilities, which ensured sensitive information would remain protected from unauthorized disclosure to AI tools while maintaining productivity.

The customer successfully deployed AI-based productivity tools to their knowledge workers, which led to measurable improvements in operational efficiency. The more robust security measures gave administrators confidence that sensitive data will remain protected as they work to expand their AI capabilities. With the governance framework and technical controls in place, the customer felt properly positioned to develop and implement line-of-business AI solutions intended to enhance their client experience.

Sentinel remains closely involved as the customer continues to expand their technology investments and innovations with AI and beyond.