The customer had a wide array of technology devices spread across more than 20 schools and campuses. This included computers, laptops, mobile devices, smartboards, copiers, TVs, projectors, iPads, Chromebooks, access points, edge switches, cameras, and VOIP. Many of the end user and network devices were older and in need of upgrades. They also had older, premise-based servers and storage distributed between data centers within the district.

Sentinel’s enterprise managed services team began to work with the customer to onboard thousands of pieces of equipment over the course of only a few weeks. Simultaneously, Sentinel recruited and trained seven help desk technicians to assist with remediation. Some important information including device details and passwords were not readily available, so the Sentinel team went through an initial discovery phase to ensure the smoothest and most accurate possible transition. Once all of the devices and details had been added, Sentinel began to provide monitoring and support for the customer’s network and environment.

The customer was extremely impressed with Sentinel’s ability to handle the complex onboarding process in such a short time frame. Within the first 90 days of Sentinel providing managed services and support the customer experienced a significant improvement of their network performance and had a significant reduction in the number of service tickets. “We constantly hear from our staff and teachers how the support has improved and the network availability has reached 99.9%, which we have not seen in the last few years,” said their Technology Quality Assurance Manager. Sentinel has now started to work with the customer on a technology road map, disaster recovery runbook, and a stronger strategic security posture. “If you are looking for a partner that will help you improve your network and desktop support in an unpredictable and fast-growing environment, then you need to talk to Sentinel.”