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Case Studies

True tales of customer success with Sentinel

At Sentinel, we build technology solutions to solve business needs. Maximize a customer's investment in technology, while building secure paths for the future. Resolve business issues to build competitive advantages. Learn more about how Sentinel projects yield positive results!

School District Graduates to Sentinel Managed Services and Support

Environment

The customer had been working with a Managed Services provider for twenty years, and they had been crucial in supporting stability and efficiency for all aspects of the customer’s network, including edge devices, WAN (Wide Area Network), core infrastructure, data centers, and ISP (Internet Service Provider) perimeters.

Challenge

Continuous growth, evolving technology needs, and a commitment to delivering a quality educational experience created significant challenges with the customer’s existing IT service provider. This included inefficiencies and disruptions with service delivery, a struggle to keep pace with IT advancements and effectively onboard new technologies, and a failure to meet support requirements. As a result of these challenges, the customer sought a new IT partner better able to handle their changing needs.

Solution

Sentinel conducted extensive research, including 60+ hours analyzing board notes, complaints, projects, and costs to develop a comprehensive solution that included:

  • Multiple on-site visits to build personal relationships with stakeholders
  • Strategic alignment with the customer's goals and agile growth
  • Implementation of Managed Services across the district's IT landscape
  • Customized support structure based on educational sector requirements

Results

The establishment of a long-term technology partnership with Sentinel delivered numerous benefits to the customer:

  • Comprehensive IT service delivery meeting all current landscape requirements
  • Enhanced customer experience through personalized support
  • Positioned the customer for stronger and more productive growth
  • Improved service quality and professional commitment
The successful collaboration between the customer and Sentinel underscored the significant benefits of partnering with a provider with deep industry knowledge and a strong emphasis on customer service. This strategic alliance enhanced service quality and professional dedication and transformed the relationship into a long-term technological collaboration.

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