The customer maintains multiple facilities as a vertically integrated manufacturer, employing a diverse workforce that manages the full production cycle from raw materials to finished products. Technological innovation now drives competition in the personal care products industry, creating clear distinctions between market leaders. This dynamic marketplace establishes the context for the customer's strategic planning and vision for the future.

Sentinel worked with the customer to develop a strategic AI roadmap, bringing expert consultants on site to facilitate multiple strategic working sessions. The goal was to engage diverse stakeholders, including senior leadership to align AI initiatives with corporate vision, IT and security personnel to address technical requirements and risks, as well as employees to identify use cases and ensure a cultural fit.

The 24-month AI implementation roadmap balanced innovation with organizational values:

• Co-developed vision statements to guide AI-related decision making
• Detailed analysis of near- and mid-term AI use cases
• Multi-dimensional heat mapping of opportunities and risks
• Security and risk assessment for each proposed implementation
• Concrete governance framework with enforcement mechanisms
• Strategic alignment with existing social responsibility initiatives

The roadmap provided the customer with a clear pathway for AI adoption that preserved their cultural identity and enabled technological advancement. As the customer expanded to a new manufacturing facility, they were grateful a framework for AI investment decisions was already in place.

The governance and security controls implemented through the AI adoption ensured that sensitive data remained safe while allowing the customer to harness AI’s potential. Most importantly, the company has maintained its commitment to social responsibility while positioning itself to compete effectively in an AI-enhanced business landscape.

This strategic planning process demonstrated that technological innovation and corporate values can coexist and reinforce each other, setting a standard for responsible AI adoption in the manufacturing sector.