The customer had a largely virtualized IT environment based in the cloud, which included NetApp for storage and Aerohive (aka Extreme Networks) for their wireless setup.

When the customer began the SOC 2 auditing process, they had a year left on a Network Operations Center (NOC) monitoring contract with a different vendor. That vendor was not SOC 2 compliant and had no intention of seeking certification. As a SOC 2 compliant service organization, Sentinel agreed to take over the NOC monitoring contract for the customer, as well as launch additional protection for the customer’s environment through Security Operations Center (SOC) monitoring.

The NOC and SOC monitoring provided by Sentinel helped the customer obtain their SOC 2 certification. The customer was highly impressed with the level of service delivered by Sentinel’s NOC and SOC. Quite a few solutions and applications within the customer’s environment had not been covered by their previous NOC vendor, so they were thrilled to have Sentinel’s help with managing those elements. The SOC monitoring also offered the customer an extra layer of defense against cyber threats, which hadn’t been in place previously. Sentinel holds quarterly quality assurance meetings with the customer to ensure they are getting the most from their monitoring investments and can make adjustments as needed.