The customer is one of the most densely populated counties in the Midwest. They provide essential community services, including taxes, elections, law enforcement, and health services, for more than five million residents. Sentinel Technologies has been a trusted partner for nearly two decades, supporting the customer’s network and voice services.

The customer had a number of Cisco solutions throughout their environment, which included an on-premises Unified Communications platform with phone, voicemail, messaging, and emergency response services. 

Sentinel Technologies worked closely with the customer to design a comprehensive solution that included replacing outdated hardware with Cisco BE7M-M6-K9 servers and upgrading to Unified Communications version 15. Devices were strategically located throughout the county to ensure geographic and data center redundancy. Sentinel managed to sustain the 24/7 operational environment thanks to phased and merged migration planning. This allowed for the delivery of communications services during multiple project phases, creating a seamless transition while maintaining full operational support.

The upgrade to Unified Communications version 15 enhanced system reliability and compliance, ensuring the customer’s 24/7 operational services continued without interruption. This marked another successful collaboration in the nearly two-decade, trusted partnership between the county and Sentinel in reinforcement of their network and voice services.

Sentinel continues to provide integrated, escalated L2 and L3 support for many of the customer’s resources, with assurances the county can rely on Sentinel for its future technology upgrades and advancements in order to maintain operational efficiency and service excellence.