A regional insurance provider that has delivered personal and commercial insurance products for over 150 years, the customer operates through more than 800 independent insurance agencies across 15 states with a focus on strong relationships, fast and fair claims service, financial stability, and an outstanding policyholder experience.

Many solutions within the customer’s Microsoft-centric environment relied on Active Directory Certificate Services (AD CS) with Public Key Infrastructure (PKI) to support certificate issuance, authentication, and secure communications.

Sentinel conducted a comprehensive health check and security review of the customer’s Active Directory Certificate Services environment. This included an assessment of certificate authorities, distribution points, certificate issuance processes, auditing configurations, and certificate templates. The environment was evaluated against current security best practices and identified opportunities to strengthen protection, improve governance, and streamline certificate management. Sentinel shared architecture recommendations and best practice guidance with the customer, then conducted knowledge transfer sessions to help their internal team confidently manage and support the environment moving forward.

This engagement with Sentinel provided the customer with valuable insights into the health, security, and future readiness of their certificate services environment. It better positioned them to reduce risk, strengthen certificate governance, and support future security initiatives. The customer also gained a clear roadmap for maintaining a secure and scalable PKI environment while empowering their IT staff through documentation and knowledge transfer.