The customer initiated a strategic identity modernization project aimed at enhancing security controls. The primary challenge stemmed from their limited resources and lack of experience with Microsoft Entra ID as a modern authentication identity provider. Creating further complications was the customer’s requirement that their treatment and distribution operations remain uninterrupted throughout this migration, even as legacy hardware and software was retired. The Sentinel Consulting team initially conducted a Modern Identity Workshop to tackle these issues, addressing lifecycle, access, entitlement, and threat management practices. This engagement helped define the project requirements, ensuring alignment with industry-best practices and regulatory compliance.