Case Studies
True tales of customer success with Sentinel
At Sentinel, we build technology solutions to solve business needs. Maximize a customer's investment in technology, while building secure paths for the future. Resolve business issues to build competitive advantages. Learn more about how Sentinel projects yield positive results!
Printing Company Inks A Sentinel NOC & SOC Contract
Tue May 23, 2023
Environment
The customer had a largely virtualized IT environment based in the cloud, which included NetApp for storage and Aerohive (aka Extreme Networks) for their wireless setup.
Challenge
The customer was working on a technical audit to achieve SOC 2 (Service Organization Control) compliance. SOC 2 is a highly regarded designation that ensures service providers securely manage their data to protect the interests of the organization and the privacy of its clients. As part of the requirements for SOC 2, the customer had to find a network and security monitoring provider that was also SOC 2 compliant.
Solution
When the customer began the SOC 2 auditing process, they had a year left on a Network Operations Center (NOC) monitoring contract with a different vendor. That vendor was not SOC 2 compliant and had no intention of seeking certification. As a SOC 2 compliant service organization, Sentinel agreed to take over the NOC monitoring contract for the customer, as well as launch additional protection for the customer’s environment through Security Operations Center (SOC) monitoring.
Results
The NOC and SOC monitoring provided by Sentinel helped the customer obtain their SOC 2 certification. The customer was highly impressed with the level of service delivered by Sentinel’s NOC and SOC. Quite a few solutions and applications within the customer’s environment had not been covered by their previous NOC vendor, so they were thrilled to have Sentinel’s help with managing those elements. The SOC monitoring also offered the customer an extra layer of defense against cyber threats, which hadn’t been in place previously. Sentinel holds quarterly quality assurance meetings with the customer to ensure they are getting the most from their monitoring investments and can make adjustments as needed.