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Sentinel High Availability Network Support (HANS)
Sentinel Technologies, Inc. offers an enhanced level of support to supplement Cisco's Smartnet. Sentinel's High Availability Network Support is designed to keep your Cisco network at the highest level of availability by ensuring that your network is monitored and repaired in a timely and comprehensive manner. From initial problem notification through complete restore, Sentinel takes an active role in ensuring the high availability of your network.
Highlights of Sentinel's HANS offering are as follows:
- Sentinel Customer Service Center first call - all calls placed to, monitored by and escalated by Sentinel.
- Sentinel complete restore - reload/configure system components with customer supplied back-up as required to ensure complete functionality.
- Sentinel continuous effort - service extends beyond hours of coverage window when necessary.
- Sentinel "no fault" troubleshooting - perform fault isolation and anomaly identification for problems caused by carriers, environment, or other manufacturers equipment (does not include problems caused by customer).
- Sentinel end-to-end problem management - Sentinel will provide maintenance management services and, if requested by customer, will act as the customer's agent in attempting to resolve issues with other vendors/suppliers.
- Priority Access to Cisco TAC - as a Cisco Gold Partner, Sentinel receives priority service when accessing Cisco TAC.
- Sentinel remote diagnosis and remote repair capability - Sentinel leverages remote tools to ensure service is delivered quickly and efficiently.
- Sentinel IP Watch - proactive monitoring though Sentinel's IP Watch appliance for contracts exceeding $50,000 annually
- Loaner Equipment Availability - Sentinel will supply loaner equipment on a best effort basis in emergency situations for non-core network equipment
Additional Products
Sentinel has been developing business need driven software application and appliance solutions for over 20 years. Many of these solutions are available to review, demo and purchase via custom quote or our on-line library.
If one of our current applications or appliances are close to what you're looking for, but are not an exact fit, we can work with you to design one that is. If you have any questions or comments please contact us by clicking here.
Support Offerings
- High Availability Network Support
- Managed Services
- Network Monitoring Services
Survey/Assessment Offerings
- Network Survey
- Wireless Survey
- Security Assessment
Video Based Offerings
- Digital Media/Signage
- Physical Security
Network Health Checks
Virtualization Jump Starts
Limited Time Product Offerings
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