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Sentinel Maintenance and Support Services

Communication and Collaboration
Data Center Solutions
Cloud and Managed Solutions
    Managed Services
        Network Monitoring and Support
        Maintenance/Support Services
        Sentinel HANS™ Services
        Staff Augmenation
        Managed Wireless Connectivity
    Sentinel CloudSelect™
        Advisory Services
        Backup
        Disaster Recovery
        Collocation Hosting
        Virtual Desktop
        Voice and Collaboration
        Wireless

Sentinel- well known as a top network integrator- was founded in 1982 as a maintenance and technology repair company. A key advantage to our highly regarded support services is our ability to leverage the experience we have accrued to offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises. A professional staff, state-of-the-art facility, a multi-million dollar parts inventory and a commitment to customer satisfaction deliver reliable service 24 hours a day, 7 days a week. Some key advantages:

  • Experience enables us to offer service on a wide variety of the leading technology manufacturers.
  • Supporting technology from Cisco, Microsoft, HP, IBM, Dell etc.
  • Sentinel provides a single-source support solution.
  • State-of-the-art distribution capability with a multi-million dollar parts inventory.
  • Delivering reliable service 24 hours a day, 7 days a week.

Cisco Support - Sentinel HANS™ and HANS™ with Cisco PSS

Sentinelís High Availability Network Support (HANS™) and HANS™ with Cisco PSS is designed to keep your Cisco network operating at the highest level of availability through active monitoring and timely repairs. As a charter member in Ciscoís Partner Support Services Program, Sentinel has been approved to provide support as an authorized support arm of Cisco. Through this program Sentinelís experienced, certified technicians provide front line support of Cisco environments with the manufacturerís backing through access to Cisco software updates and bug fixes, Ciscoís symptom/fix database and access to the Technical Assistance Center.

Click here to see more information on Sentinelís HANS™ with PSS.

Sentinel PSS.pdf

Maintenance Contracts

Sentinel has long been recognized as a premier provider of maintenance and support services. A highly-trained professional staff, a state-of-the art facility, a concentration of network systems service resources and a commitment to customer satisfaction are cornerstones in delivering reliable service for your LAN/WAN and telephony environments - 24 hours a day, 7 days a week. Leveraging the experience we have accrued over the past 25+ years, we offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises while providing the fast response and restore times demanded by today's business critical systems.

Parts Inventory

Sentinel's support team will be backed up by one of the largest logistical infrastructures in the independent service industry. In addition, Sentinel has parts and supplies valued at over $2,000,000. Furthermore, the critical mass, which our company has locally along with our purchasing power, and the resulting synergies give, Sentinel the unique ability of providing the highest level of support at the lowest possible price.

Customer Service Center

For over 25 years Sentinel has owned and operated a fully automated and computerized Customer Service Center (CSC) . Located in our corporate headquarters in Downers Grove, Il., Sentinel employees man this state-of-the-art facility twenty-four (24) hours a day, seven (7) days a week, 365 days a year.

When a service call is placed, a qualified technical consultant is notified and assigned to your service needs and the service ticket follows Sentinel's standard call tracking and call escalation procedures. By leveraging our highly customizable Contact Center application, the CSC provides a diverse set of options for call handling, tracking, routing and escalation that are tailored to our client's requirements. The efficiency and experience of our CSC operation is one of the many reasons we are able to provide the highest level of performance standards and reporting capabilities to meet our customer's needs.

Complete Site Audit

As part of our Full Maintenance Service, Sentinel will perform a complete site audit to document all of the systems to be included in the maintenance contract. The documentation will include system brand, model number, and serial number. The same audit and documentation will be performed on monitors and printers. Each audited device will be labeled with a bar code to identify the device as maintenance covered by Sentinel. This bar code will also ensure accurate tracking of the device or system.

Company Certifications

Sentinel has obtained the technical certifications and manufacturer authorizations to support many industry leading vendors products by completing the training and testing required by each company. In the Support Solutions arena, below are a sampling of the manufacturers whose products we can provide in-warranty and out-of-warranty support.

Our Certifications and Parterships Include:

  • Cisco Gold Direct VAR Partner
  • Compaq Gold Partner
  • Citrix Gold Partner
  • Sales & Support Certified - IBM and Lenovo
  • Sales & Support Certified - HP
  • Support Certified - Dell
  • Support Certified - Gateway
  • Support Certified - Lexmark
  • Support Certified - Toshiba
  • Support Certified - Apple

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